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Disappearing Act: Virtual Kidnappings in North America

Erin Drake 2 March 2021
2 March 2021    Erin Drake

Travel Security | Special Edition 2021

In this bulletin, we look at how the world is emerging from the COVID-19 pandemic, and what that means for travel security risks for the coming year. While the pandemic and its associated lockdowns halted or delayed most travel in 2020, we nonetheless saw the persistence of some travel threats, and the emergence of others. We focus on some of the key travel security stories of the year, including a look at the latest developments in kidnapping, organised crime, and piracy, and look at how the pandemic has impacted the work of emergency responders.

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Virtual kidnappings increased in North America during the Covid-19 pandemic, as people spent more time online and increased their exposure to such scams. However, even as lockdowns lift, the profitable and low-risk nature of such crimes will continue to drive incidents in the coming year, writes Erin Drake.


Virtual kidnappings – in which the perpetrator convinces family members that a loved one has been taken, and then extorts a ransom demand – have increased globally in the past few years, although cases in North America remain comparatively rare. However, in 2020, both the FBI and police in some areas warned the public that reports of fake abductions have increased. These law enforcement warnings reflect a growing concern that the pandemic may have created a permissive environment for criminals to carry out more virtual kidnappings. While local nationals and resident foreign nationals have been the main victims, such incidents could also pose a threat to travellers as cities begin to encourage tourism to bolster their economies following lockdowns.

a typical virtual kidnapping scam



Criminals commonly target locals. Victims are usually elderly people who may be more vulnerable to online scams, parents of missing children, or individuals with relatives who live in other states or countries, and who cannot easily be reached. In such scams, criminals use personal information gleaned from the victim’s social media profiles to tailor their attack. For example, in Washington, police reported a virtual kidnap scam in which criminals search social media sites for people who have reported missing children or other relatives. They then target these individuals by claiming to have taken the missing person, and demand ransoms in the form of wire transfers and gift cards. In one case, scammers had obtained court documents submitted by parents of a missing teenager in the Spokane area in January. Using a burner phone, they demanded an unspecified ransom from the family for their son’s release. Following a police search, the teen was later found unharmed.


Some virtual kidnappings are carried out indiscriminately, and commonly involve gang members in Latin American prisons cold-calling hundreds of local US numbers to increase their chances for success. According to David Lawson, Deputy Head of S-RM’s Crisis Response team, such calls follow a similar pattern globally, with callers convincing people that they have kidnapped their relatives, and pressuring them to stay on the line while they make quick electronic transfers to the alleged kidnapper’s account. The perpetrators keep the victim on the line for as long as possible to instil a sense of panic and to prevent them from contacting authorities. Lawson says that a it is critical for the kidnapper to illicit a “swift, ‘unthinking’ and emotional response from the target.” In October Oregon police reported such a generic virtual kidnap scam in the Salem area in Massachusetts, where multiple victims reported that they had received calls demanding a ransom to release a kidnapped family member. The callers pressured the victims to remain on the phone while they withdrew and wired the ransom money to Mexico. Victims reported hearing screams in the background, which were likely pre-recorded.

Occasionally, criminals stage targeted two-way virtual abductions, in which both the alleged kidnap victim and their relatives are extorted. Perpetrators obtain personal information from the first victim, and use it to target their relatives. In April and May, Canadian police warned of virtual kidnap scam targeting the Chinese community on Vancouver Island. In one case, a woman was contacted by a Mandarin-speaking individual claiming to be with the Chinese police. The perpetrator convinced her to send money and personal information to secure the safety of her family in China. The scammer then used the information to convince her family that she had been kidnapped, and attempted to extort a ransom demand.   



  • Most virtual kidnap calls globally and in North America originate in Latin America, particularly from Mexico.
  • Ransom demands in North America are typically between USD 1,000 – 2,000, although criminals have sometimes attempted to extort thousands more dollars.
  • Kidnappers will attempt to keep the victim on the phone for as long as possible to prevent the victim from contacting the alleged kidnapped person or authorities.



Although the FBI and Canadian police claimed that reports of virtual kidnappings increased in 2020, they have also admitted that such incidents are significantly underreported. If the extortion attempt fails, or when the supposed kidnapped individual is discovered to be safe, victims of the scam often do not report the incident, particularly if the ransom demand was small.

There is no clear evidence to suggest that virtual kidnappings have increased as a result of the pandemic and its associated lockdown measures. However, the lockdown period likely created permissive conditions in which criminals could target potential victims. As more people began to spend time online due to social distancing practices, this exposure would have increased opportunities for criminals to target a more engaged and available online audience – criminals particularly targeted social media users.

US law enforcement officials have reported that some US-based street gangs have recently begun to stage virtual kidnappings by masquerading as Mexican cartels to increase the credibility of their threat. This indicates that petty criminals and smaller gangs in the US have sought to diversify their operations during lockdown, as restrictions on movement may have decreased their profit typically obtained from drug trafficking and other forms of racketeering. It is feasible that they will continue to stage such scams in the coming year to make up for any financial losses.


By their nature virtual kidnappings are not typically violent. Although criminals rely on the threat of violence to pressure victims into paying ransom demands, or not contacting family members, no reported incidents of virtual kidnappings in North America in the past few years have involved physical harm to the victims. The alleged abductee and the targeted persons usually do not come into physical contact with the criminals orchestrating the fake abduction, as perpetrators are usually far away from where the scam takes place.



Travellers are not specifically targeted in virtual kidnappings, and have been less affected in 2020 due to global travel bans. However, in the coming year as countries emerge from lockdowns, travellers will again become opportunistic targets. This is especially the case in states along the US-Mexican border, where scammers are known to lure tourists across the border, isolate them in their hotels, and use the threat of cartel violence to pressure them from making contact with relatives for the duration of the virtual abduction. In September 2020, the FBI in Texas reported five ongoing investigations into groups carrying out such scams. Tourists and business travellers who share trip itineraries, geotag their locations or ‘check-in’ at hotels on social media are particularly vulnerable to such incidents.

Tactics used in virtual kidnapping scams continue to evolve and become more sophisticated, hindering law enforcement agencies’ capabilities to address such crimes. Cases are typically treated as real kidnappings for ransom, and are later turned over to the FBI for further investigation. Even so, cases are time-consuming to investigate, and law enforcement will likely prioritise more serious crimes. As such, even if online activity potentially decreases as lockdown restrictions are lifted, virtual kidnapping scams will remain a lucrative and low-risk endeavour for criminals in 2021. Ultimately, virtual kidnap scams are here to stay, and criminals will continue to develop increasingly devious methods to manipulate potential victims.

S-RM is a global risk consultancy providing intelligence, resilience and response solutions to clients worldwide. To discuss this article or other industry developments, please reach out to one of our experts.

Erin Drake
Erin drake Senior Analyst Email Erin


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